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FAQ

Frequently Asked Questions


Do You Have a Return Policy?

Any pen can be returned for a complete refund within 30 days granted that the pen comes back to me in the same condition that you originally received it.  If you have a problem with your pen beyond 30 days, please contact me and describe the problem.  I'm a pretty reasonable guy.  Whatever the problem is, I'm sure that we can figure something out.  I'm interested in repeat business, and therefore want to keep my customers happy.

 

I Really Like a Particular Pen on the Website, but it's a Fountain Pen.  Can I get it as a Rollerball or Ballpoint?

Certainly.  Generally, all of my pens can be retrofitted from a fountain pen to rollerball or ballpoint pen and vice versa without any hassle.  Keep in mind that a fountain nib is slightly more costly than a rollerball or ballpoint nib, so there may be a slight difference in price.

I am not a big fan of Paypal.  Are there other ways that you accept payment?

Certainly.  I'm OK with personal checks, but you will have to wait for your check to clear before I will ship your item.  I will immediately ship orders paid for with a money order.  Please contact me to arrange for other payment methods.
 

 

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