Edison Pen Company Shipping Policy

US Orders

With all domestic orders, I ship via USPS.  All orders are insured and tracked.

International Orders

I have two methods for shipping internationally.

1) USPS Priority International.  This is tracked and fully insured to most countries. Cost is typically $25-35. I will send a quote. 

2) UPS or Fedex.  If you want your package tracked, insured, and guaranteed to any country, this is the method to use.  However, typical costs are from $40-80, depending on the package's destination.

Returns and Repairs

Any pen can be returned for a complete refund within 30 days granted that the pen comes back to me in the same condition that it left my facility.

If a pen is returned for a manufacturing defect, I will cover return shipping costs to the customer.

If a pen is returned for an item that is not a manufacturing defect, such as adjusting the nib to a user's preference, or a detail that was not discussed before manufacture, I need to ask for return shipping of $7 domestic, with international rates depending on the customer's preference of shipping method.

If a pen is returned for a nib adjustment and the pen comes back after 15 days from receipt, I will charge $20 for the adjustment, reserving the right to charge more if required, depending on damage and repair work required.

If a pen is returned for a refund, I cannot also refund the original shipping charges to the customer.  Only the cost of the pen.

Once a nib receives a custom grind, I cannot refund the cost of the grind, but I can refund the cost of the nib.

With nib work and repairs, please allow up to 4 weeks, depending on my current backlog.